General terms & conditions

Shipping Policy

 

Thank you for visiting and shopping with http://www.sunnysidecottageandgifts.com.  Following are the terms and conditions that constitute our Shipping Policy.

 

Domestic Shipping Policy

Shipment processing time

 

All orders are processed within 2-3 business days.

If we are experiencing a high volume of orders, shipments may be delayed by 1-2 days.  If there will be a delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

  • Delivery in 1 to 3 business days.
  • Includes up to $50 of insurance with most shipments (restrictions apply)
  • If Saturday is a national holiday then there will not be delivery.

Available only for certain products and to certain destinations. Restrictions and exclusions apply. Insurance does not cover certain items. For details, visit 609.4.3 (Non-payable Claims), 609 (Filing Indemnity Claims for Loss or Damage), and 503.4 (Insured Mail) of the Domestic Mail Manual

To qualify for included insurance, Priority Mail domestic shipments must have the applicable USPS tracking barcode. Insurance is not included for Priority Mail shipments sent using Merchandise Return Service (MRS), Priority Mail Open & Distribute, Premium Forwarding Service-Residential or Premium Forwarding Service-Commercial. For shipments valued at more than $50, additional insurance may be available for purchase. When additional insurance is purchased, it replaces the included insurance.

Delivery delays can occasionally occur.

Return & Refund Policy

Thank you for visiting and shopping with http://www.sunnysidecottageandgifts.com.  If you are not entirely satisfied with your purchase, we are here to help.

Returns

  • You have 30 calendar days to return an item from the date you received it. You may exchange the product with a new one or ask for a full refund.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.  Your item must be in the original packaging.  
  • Your item needs to have the receipt or proof of purchase. Without a receipt you may receive a store credit.
  • No returns on seasonal items or items on sale.
  • We will not refund a product if it doesn't meet these conditions

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item.  We will immediately notify you on the status of your refund.

If your return is approved, we will initiate a refund to your original method of payment.  You will receive the refund within a few days depending upon mail service or your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are non-refundable.

Contact Us

Customers should contact us before returning a product via email at sunnysidecottage@msn.com.